2020-03-03 Dan Heath
When you spend years responding to problems, you can sometimes overlook the fact that you could be preventing them.
https://marker.medium.com/how-expedia-solved-a-100-million-customer-service-nightmare-d7aabc8d4025
2020-03-03 Dan Heath
When you spend years responding to problems, you can sometimes overlook the fact that you could be preventing them.
https://marker.medium.com/how-expedia-solved-a-100-million-customer-service-nightmare-d7aabc8d4025